Reuben Callaghan

Payments and withdrawals editor · Chorlton, Manchester

Reuben spent six years in chargeback and payment-disputes work for a Manchester acquirer before moving into gambling journalism. That job meant reading the small print of merchant agreements all day, and it is where he learned that the interesting part of an online casino is never the bonus - it is what happens the first time you ask for your money back. He started testing non-GamStop sites in 2021 after a reader wrote to him with a withdrawal that had been sitting in review for nine weeks. He deposits his own money on every site he covers, asks for it back, and writes down exactly how long it took and what documents were demanded. He is blunt about the sites he would not use again, which is most of them.